Small business is our passion. We love the drive and dedication contained in small businesses. Working with small businesses for the past 18 years, we know running a business can be overwhelming.
Balancing demands is difficult. The demands of the operation, the employees, and the customers take every ounce of drive you have.
Customer exper
Small business is our passion. We love the drive and dedication contained in small businesses. Working with small businesses for the past 18 years, we know running a business can be overwhelming.
Balancing demands is difficult. The demands of the operation, the employees, and the customers take every ounce of drive you have.
Customer experience is our passion. We believe focusing on your customer experience creates a strong foundation for your business. This foundation provides strength to your operation and eases the effort it takes to run the business.
We ask great questions. It is that simple. We ask the questions you never thought of and the ones you might be a bit fearful to answer.
We document. We document the information you didn't think you needed to and the information you have been putting off documenting for years.
We deliver. We deliver solutions that are the right size for you
We ask great questions. It is that simple. We ask the questions you never thought of and the ones you might be a bit fearful to answer.
We document. We document the information you didn't think you needed to and the information you have been putting off documenting for years.
We deliver. We deliver solutions that are the right size for your organization, as well as actionable plans to implement the solutions.
We maintain. We maintain connection with you so you can maintain the consistently positive experience for your customers.
Our 28 year journey in business working in Fortune 500, non-profit, tech startups, and medium sized technology companies has equipped us with a variety of valuable skills.
We have dealt with the challenges of staffing and training the right people for a B2C organization. We have built training programs from the ground up in the ever chang
Our 28 year journey in business working in Fortune 500, non-profit, tech startups, and medium sized technology companies has equipped us with a variety of valuable skills.
We have dealt with the challenges of staffing and training the right people for a B2C organization. We have built training programs from the ground up in the ever changing world of SAAS software. We have implemented an integrated software solution in over 250 companies. We have coordinated consistently compelling agendas for a conference with over 2000 attendees. And we execute every skill with a focus on the customer experience.
We are ready to help.
"Melissa (First Things First's owner) was a huge help when I was implementing a new workflow process within my company. Her expertise and experience were a great benefit and helped us to see things from different points of view. Melissa’s knowledge on business processes gave us the direction we needed to make some difficult decisions. She offered thoughtful and very useful ideas to make our process even more efficient. We would definitely call upon Melissa again in the future if the need should arise."
Barb
Solve IT Solutions
(February 2023)
“I highly recommend Melissa Hockenberry’s (First Things First's owner) consulting for anyone who is struggling with understanding the importance of customer experience and determining effective next steps. I was at an impasse with the direction of my department—I was only able to create objectives and a plan to move our business forward in ways that I never knew until receiving Melissa’s guidance. Melissa truly cares about her clients. Her format of coaching is efficient for anyone with a busy schedule, and she is a valuable mentor who offers intellect, vision, strategy, and action steps—all with encouragement and keeping myself accountable to the next steps of my business and personal journey.”
LXS
Bit-Wizards
(February 2023)
"My career first crossed paths with Melissa Hockenberry (First Things First's Owner) almost 20 years ago. In every role that she has had and with every encounter she has always been the most prepared, professional, upbeat person in the room. She manages to combine a warm, friendly personality with a focus on achieving the goals that have been shared in an incredibly efficient manner. Now that Melissa is piloting her own course I’m excited to be able to work with her and refer others to her as she has always left those involved with her in a much better place than before she arrived."
Steve
MSP-Ignite
(February 2023)
"Melissa is a natural born trainer with a wealth of business process knowledge. She brings thoughtful ways to engage team members, varying approaches for different learning styles, and a true passion for helping individuals and organizations succeed. I would highly recommend Melissa for any small business looking to improve customer experience and business efficiencies.”
Kim
Prosource Technologies
(March 2023)
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